Uptime Status and Customer Experience

Posted by & filed under APM (Application Performance Management), Cost of Application Downtime, Customer Experience, Uptime.

Uptime status alone is not enough to satisfy your end-users; consistent speed also matters.

A recent survey from AppDynamics and Dimensional Research found that: 1) 88% of respondents indicated putting a monetary value on the cost of poor user experience was important, but only 38% quantified that themselves despite having the analytical tools to manage user experience 2) 74% of respondents blamed a lack of data integration for the… Read more »


Managing Application Uptime – Hosted Status Page vs DevOps Team

Posted by & filed under APM (Application Performance Management), Downtime Communication, Hosted Status Pages, Status Page Integrations, Uptime.

A hosted status page is the best way to communicate application uptime to customers, executive staff, and others who are concerned but unable to help.

When your software goes down, there are two audiences that need to know about it. One: the people who are going to get frustrated and blame you for the inconvenience. Two: the people who can fix the problem. The first audience doesn’t need to know the details of the problem – they just need to… Read more »


SaaS Application Uptime- APM and DevOps

Posted by & filed under APM (Application Performance Management), Customer Experience, Hosted Status Pages, Status Page Integrations, Uptime.

Using a status page to communicate uptime status can help get you ahead of unpleasant conversations.

If you care about the uptime status of your website or SaaS application, there are two really great pieces of content shared last month that you should look into. One is an article on continuous testing from Parasoft Corporation, featured on DZone. The other is a recorded presentation on Application Performance Monitoring (APM) by Expected… Read more »


Using a Hosted Status Page for API Management

Posted by & filed under APM (Application Performance Management), Customer Experience, Downtime Communication, Hosted Status Pages, Status Page Integrations, Uptime.

A hosted status page can prove your uptime while communicating the downtime of an integration partner's software.

Keith Casey, director of product at Clarify, offered three great requirements for good API management: uptime, understanding, and notification. I’ll get into how a hosted status page supports communication of uptime, as well as notification in general, but first a bit more about APIs. APIs are what enable software integrations. It’s what lets Yelp show… Read more »


Setting Up Status Page Integrations

Posted by & filed under APM (Application Performance Management), Customer Experience, Downtime Communication, Hosted Status Pages, Status Page Integrations.

Uptime status can be communicated via Twitter, SMS or email, or through apps like Slack or HipChat.

This is the third video in our blog series, Setting Up Different Status Page Integrations. To provide some context, last month, our product manager, Eric Warth put together a few quick (3-5 min) videos to help new users with some of the basics of setting up your software status page. I’ll be sharing them one… Read more »


SaaS Application Uptime, User Experience and Mobile Access – Key SaaS Priorities

Posted by & filed under APM (Application Performance Management), Customer Experience, Downtime Communication, Hosted Status Pages, Uptime.

Actual uptime status itself is not enough to guarantee the recurring revenue your SaaS business needs.

It’s been argued that the chief advantages of a SaaS offering—from the customer perspective—include expedited time to value, reduced hosting and licensing costs, out-of-the-box or easy to add-on integrations, and ongoing upgrades. Anyone with actual experience buying and using SaaS though will tell you that the value you realize initially may be offset further down… Read more »


Website Monitoring and Customer Experience

Posted by & filed under APM (Application Performance Management), Customer Experience, Hosted Status Pages, Status Page Integrations.

site24x7-logo-new

The availability and response time of your website is critical to cultivating a positive customer experience, especially in the ecommerce world. Site24x7 has a long history of helping customers identify ways to optimize the availability and response time of their customers’ respective websites, through end-to-end monitoring and monthly reporting. With these tools, you can quickly… Read more »


Integrating Your Status Page with SiteScope APM

Posted by & filed under APM (Application Performance Management), Hosted Status Pages, Status Page Integrations.

APM + Status Page = Easy Transparency

Like most application performance monitoring software (APM) solutions, SiteScope is designed to help your IT team spend less time struggling with incidents and instead spend more time identifying and mitigating risks before they become incidents. Similarly, the status page software StatusCast is designed to take the burden of communicating about scheduled maintenance, unplanned downtime, and other… Read more »


Sharing SaaS Application Uptime via Status Page for Customer Success

Posted by & filed under APM (Application Performance Management), Cost of Application Downtime, Customer Experience, Downtime Communication, Hosted Status Pages, Uptime.

A status page is a necessary supplement to an APM system to protect and communicate SaaS application uptime.

It’s all about SaaS–even in your home.(or subscription-based offerings, if not software). From jumpstarting growth to reducing churn to growth milestones, all built from experience, readily-accessible SaaS tips make it even easier for would-be innovators to keep themselves on the right trajectory. As one SaaS writer from Andreessen Horowitz put it, the key is customer success and… Read more »


Integrating a Status Page with Application Monitoring Tools to Improve Communication

Posted by & filed under APM (Application Performance Management), Customer Experience, Downtime Communication, Hosted Status Pages, Status Page Integrations.

The status page completes the second leg of your application monitoring tool's notification process.

I’ve written on the StatusCast blog before about integration between a status page and application monitoring tools, namely WHY you would want to. This post is designed to be more of a teaser look at the many options you have for HOW. “Check Server Uptime and Share Uptime Status with Binary Canary and StatusCast” Binary… Read more »