Uptime Status and Customer Experience

Posted by & filed under APM (Application Performance Management), Cost of Application Downtime, Customer Experience, Uptime.

Uptime status alone is not enough to satisfy your end-users; consistent speed also matters.

A recent survey from AppDynamics and Dimensional Research found that: 1) 88% of respondents indicated putting a monetary value on the cost of poor user experience was important, but only 38% quantified that themselves despite having the analytical tools to manage user experience 2) 74% of respondents blamed a lack of data integration for the… Read more »


Communicating More Than Just Application Uptime with Your Status Page

Posted by & filed under Cost of Application Downtime, Customer Experience, Downtime Communication, Hosted Status Pages, Uptime.

Online retailers have learned first-hand that not having a status page to notify users about issues with application uptime and performance is painful.

Black Friday/Cyber Monday weekend at the end of last month saw big-name brands such as Neiman Marcus and Target suffer total site outages. Even some online retailers that didn’t crash experienced performance issues that cost them sales from those customers who would not wait for the slow checkout process to resolve (for instance Walmart). Non-retailers… Read more »


Sharing SaaS Application Uptime via Status Page for Customer Success

Posted by & filed under APM (Application Performance Management), Cost of Application Downtime, Customer Experience, Downtime Communication, Hosted Status Pages, Uptime.

A status page is a necessary supplement to an APM system to protect and communicate SaaS application uptime.

It’s all about SaaS–even in your home.(or subscription-based offerings, if not software). From jumpstarting growth to reducing churn to growth milestones, all built from experience, readily-accessible SaaS tips make it even easier for would-be innovators to keep themselves on the right trajectory. As one SaaS writer from Andreessen Horowitz put it, the key is customer success and… Read more »


Giving SaaS Application Uptime Your 99.9%

Posted by & filed under APM (Application Performance Management), Cost of Application Downtime, Customer Experience, Downtime Communication, Hosted Status Pages, Uptime.

SaaS application uptime may not be directly correlated with growth but lack of it is absolutely correlated with loss.

SaaS application uptime has become an increasingly revenue-impacting concern, both at the company level and at the market level. Several reports have been released recently highlighting the cost of downtime to SaaS companies, as well as research underscoring the growing interest from investors in SaaS companies as revenue growth engines. With so much revenue potential… Read more »


Application Downtime, According to IDC, Gartner, and Others

Posted by & filed under Cost of Application Downtime, Customer Experience, Hosted Status Pages.

Application downtime is costing the SaaS industry hundreds of millions of dollars each year.

Many reports have come out in the last 3-4 months evaluating the cost of application downtime, from the likes of Veeam, Infonetics and IDC. Late last year, the StatusCast blog shared data from the Ponemon Institute about the cost of application downtime, and included stats from Gartner for additional context. Here’s an update (and a… Read more »


Not Promoting Uptime Can Cost You up to $240,000+

Posted by & filed under Cost of Application Downtime, Customer Experience, Hosted Status Pages, Uptime.

When marketing understands and can promote uptime, you can reduce costs from periods of downtime.

On those rare occasions when Marketing reaches out to IT for product performance information, ideally your company’s 99%+ uptime is the subject of conversation (rather than instances of application downtime). However, it’s inevitable that your application will go down at some point and at that point, the conversation—from the Marketing perspective, at least—is necessarily one… Read more »


Preventing Virtual Application Downtime

Posted by & filed under Cost of Application Downtime.

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Recently, Aberdeen Group published a report titled Preventing Virtual Application Downtime – which was written by senior research analyst Jim Rapoza.  The report claims that today 59% of applications – including those that are mission critical – are virtualized and Aberdeen believes that it is completely reasonable that in the near future this percentage will… Read more »


The Cost of Application Downtime is Priceless

Posted by & filed under Cost of Application Downtime, Customer Experience, Downtime Communication.

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I’m sure that you’re aware that application downtime costs a boatload of money.  But let me start this blog by reinforcing something you already know.  Aberdeen Group estimates that application downtime costs $110k per hour for an average company.  Ponemon Institute claims application downtime costs $205k per hour and Gartner reports that it’s $42k per… Read more »


The Staggering Cost of System Downtime

Posted by & filed under Cost of Application Downtime, Hosted Status Pages.

System downtime incurs costs across departments.

Although we’ve seen impressive advancements in the information technology sector, hardware, software, database centers, systems, and applications still experience significant downtime. If it can happen to the United States Government (healthcare.gov), search behemoth Google (which killed 40% of web traffic globally), and Amazon;  you can just about guarantee your business will experience system downtime.  Check… Read more »