Uptime Status and Customer Experience

Posted by & filed under APM (Application Performance Management), Cost of Application Downtime, Customer Experience, Uptime.

Uptime status alone is not enough to satisfy your end-users; consistent speed also matters.

A recent survey from AppDynamics and Dimensional Research found that: 1) 88% of respondents indicated putting a monetary value on the cost of poor user experience was important, but only 38% quantified that themselves despite having the analytical tools to manage user experience 2) 74% of respondents blamed a lack of data integration for the… Read more »


SaaS Application Uptime- APM and DevOps

Posted by & filed under APM (Application Performance Management), Customer Experience, Hosted Status Pages, Status Page Integrations, Uptime.

Using a status page to communicate uptime status can help get you ahead of unpleasant conversations.

If you care about the uptime status of your website or SaaS application, there are two really great pieces of content shared last month that you should look into. One is an article on continuous testing from Parasoft Corporation, featured on DZone. The other is a recorded presentation on Application Performance Monitoring (APM) by Expected… Read more »


Using a Hosted Status Page for API Management

Posted by & filed under APM (Application Performance Management), Customer Experience, Downtime Communication, Hosted Status Pages, Status Page Integrations, Uptime.

A hosted status page can prove your uptime while communicating the downtime of an integration partner's software.

Keith Casey, director of product at Clarify, offered three great requirements for good API management: uptime, understanding, and notification. I’ll get into how a hosted status page supports communication of uptime, as well as notification in general, but first a bit more about APIs. APIs are what enable software integrations. It’s what lets Yelp show… Read more »


Communicating More Than Just Application Uptime with Your Status Page

Posted by & filed under Cost of Application Downtime, Customer Experience, Downtime Communication, Hosted Status Pages, Uptime.

Online retailers have learned first-hand that not having a status page to notify users about issues with application uptime and performance is painful.

Black Friday/Cyber Monday weekend at the end of last month saw big-name brands such as Neiman Marcus and Target suffer total site outages. Even some online retailers that didn’t crash experienced performance issues that cost them sales from those customers who would not wait for the slow checkout process to resolve (for instance Walmart). Non-retailers… Read more »


Setting Up Status Page Integrations

Posted by & filed under APM (Application Performance Management), Customer Experience, Downtime Communication, Hosted Status Pages, Status Page Integrations.

Uptime status can be communicated via Twitter, SMS or email, or through apps like Slack or HipChat.

This is the third video in our blog series, Setting Up Different Status Page Integrations. To provide some context, last month, our product manager, Eric Warth put together a few quick (3-5 min) videos to help new users with some of the basics of setting up your software status page. I’ll be sharing them one… Read more »


Reputation Management via In-App Customer Communication

Posted by & filed under Customer Experience.

Reputation management is built upon a foundation of trust and communication.

From a product perspective, it’s vital that you continually test your assumptions about what the market needs. StatusCast was created to address the need to communicate to end users about SaaS application availability, whether for scheduled maintenance or an unplanned disruption. This need emerges from an underlying objective: to manage your brand’s reputation with end users…. Read more »


SaaS Application Uptime, User Experience and Mobile Access – Key SaaS Priorities

Posted by & filed under APM (Application Performance Management), Customer Experience, Downtime Communication, Hosted Status Pages, Uptime.

Actual uptime status itself is not enough to guarantee the recurring revenue your SaaS business needs.

It’s been argued that the chief advantages of a SaaS offering—from the customer perspective—include expedited time to value, reduced hosting and licensing costs, out-of-the-box or easy to add-on integrations, and ongoing upgrades. Anyone with actual experience buying and using SaaS though will tell you that the value you realize initially may be offset further down… Read more »


Website Monitoring and Customer Experience

Posted by & filed under APM (Application Performance Management), Customer Experience, Hosted Status Pages, Status Page Integrations.

site24x7-logo-new

The availability and response time of your website is critical to cultivating a positive customer experience, especially in the ecommerce world. Site24x7 has a long history of helping customers identify ways to optimize the availability and response time of their customers’ respective websites, through end-to-end monitoring and monthly reporting. With these tools, you can quickly… Read more »