Managing Application Uptime – Hosted Status Page vs DevOps Team

Posted by & filed under APM (Application Performance Management), Downtime Communication, Hosted Status Pages, Status Page Integrations, Uptime.

A hosted status page is the best way to communicate application uptime to customers, executive staff, and others who are concerned but unable to help.

When your software goes down, there are two audiences that need to know about it. One: the people who are going to get frustrated and blame you for the inconvenience. Two: the people who can fix the problem. The first audience doesn’t need to know the details of the problem – they just need to… Read more »


SaaS Application Uptime- APM and DevOps

Posted by & filed under APM (Application Performance Management), Customer Experience, Hosted Status Pages, Status Page Integrations, Uptime.

Using a status page to communicate uptime status can help get you ahead of unpleasant conversations.

If you care about the uptime status of your website or SaaS application, there are two really great pieces of content shared last month that you should look into. One is an article on continuous testing from Parasoft Corporation, featured on DZone. The other is a recorded presentation on Application Performance Monitoring (APM) by Expected… Read more »


Using a Hosted Status Page for API Management

Posted by & filed under APM (Application Performance Management), Customer Experience, Downtime Communication, Hosted Status Pages, Status Page Integrations, Uptime.

A hosted status page can prove your uptime while communicating the downtime of an integration partner's software.

Keith Casey, director of product at Clarify, offered three great requirements for good API management: uptime, understanding, and notification. I’ll get into how a hosted status page supports communication of uptime, as well as notification in general, but first a bit more about APIs. APIs are what enable software integrations. It’s what lets Yelp show… Read more »


Setting Up Status Page Integrations

Posted by & filed under APM (Application Performance Management), Customer Experience, Downtime Communication, Hosted Status Pages, Status Page Integrations.

Uptime status can be communicated via Twitter, SMS or email, or through apps like Slack or HipChat.

This is the third video in our blog series, Setting Up Different Status Page Integrations. To provide some context, last month, our product manager, Eric Warth put together a few quick (3-5 min) videos to help new users with some of the basics of setting up your software status page. I’ll be sharing them one… Read more »


A Status Page to Communicate Uptime Status for Medical Technology

Posted by & filed under Downtime Communication, Hosted Status Pages, Status Page Integrations, Uptime.

A status page reduces the need to manually check individual pieces of equipment for uptime status.

Bringing cloud-based software to healthcare hasn’t been an entirely smooth process, despite the federal government’s massive investment in EHR and EMR technology. In a recent interview with Bob Wachter, a physician and professor of medicine at the University of California, Dr. Wachter cited a “short-term hump period”, red tape, localization, extensive user testing (or rather… Read more »


Website Monitoring and Customer Experience

Posted by & filed under APM (Application Performance Management), Customer Experience, Hosted Status Pages, Status Page Integrations.

site24x7-logo-new

The availability and response time of your website is critical to cultivating a positive customer experience, especially in the ecommerce world. Site24x7 has a long history of helping customers identify ways to optimize the availability and response time of their customers’ respective websites, through end-to-end monitoring and monthly reporting. With these tools, you can quickly… Read more »


Integrating Your Status Page with SiteScope APM

Posted by & filed under APM (Application Performance Management), Hosted Status Pages, Status Page Integrations.

APM + Status Page = Easy Transparency

Like most application performance monitoring software (APM) solutions, SiteScope is designed to help your IT team spend less time struggling with incidents and instead spend more time identifying and mitigating risks before they become incidents. Similarly, the status page software StatusCast is designed to take the burden of communicating about scheduled maintenance, unplanned downtime, and other… Read more »


Integrating with PagerDuty: Pairing a Hosted Status Page with Intelligent Ops Alerts

Posted by & filed under Customer Experience, Downtime Communication, Hosted Status Pages, Status Page Integrations.

PagerDuty's functionality can now benefit end-users as well, via hosted status page

  The three primary goals of a hosted status page are: to improve the customer experience by proactively communicating when there are issues with your application and when those issues are resolved, to improve customer retention by contextualizing issues within your long track record of excellent service, and to reduce the burden on your IT/DevOps… Read more »


Integrating a Status Page with Application Monitoring Tools to Improve Communication

Posted by & filed under APM (Application Performance Management), Customer Experience, Downtime Communication, Hosted Status Pages, Status Page Integrations.

The status page completes the second leg of your application monitoring tool's notification process.

I’ve written on the StatusCast blog before about integration between a status page and application monitoring tools, namely WHY you would want to. This post is designed to be more of a teaser look at the many options you have for HOW. “Check Server Uptime and Share Uptime Status with Binary Canary and StatusCast” Binary… Read more »


Sharing Uptime Status: Supporting Paessler with StatusCast

Posted by & filed under APM (Application Performance Management), Customer Experience, Downtime Communication, Status Page Integrations, Uptime.

Your IT team already knows your uptime status - take the extra step to keep your customers informed as well.

Uptime status is only fully reflected in systems that measure activity on both sides –the server side and the user side. Paessler AG’s suite of network monitoring solutions equips software companies to do just that – managing network availability, performance and usage efficiently. It accomplishes this through remote probes, differentiated sensor types, and push notifications…. Read more »