Uptime Status and Customer Experience

Posted by & filed under APM (Application Performance Management), Cost of Application Downtime, Customer Experience, Uptime.

Uptime status alone is not enough to satisfy your end-users; consistent speed also matters.

A recent survey from AppDynamics and Dimensional Research found that: 1) 88% of respondents indicated putting a monetary value on the cost of poor user experience was important, but only 38% quantified that themselves despite having the analytical tools to manage user experience 2) 74% of respondents blamed a lack of data integration for the… Read more »


Managing Application Uptime – Hosted Status Page vs DevOps Team

Posted by & filed under APM (Application Performance Management), Downtime Communication, Hosted Status Pages, Status Page Integrations, Uptime.

A hosted status page is the best way to communicate application uptime to customers, executive staff, and others who are concerned but unable to help.

When your software goes down, there are two audiences that need to know about it. One: the people who are going to get frustrated and blame you for the inconvenience. Two: the people who can fix the problem. The first audience doesn’t need to know the details of the problem – they just need to… Read more »


SaaS Application Uptime- APM and DevOps

Posted by & filed under APM (Application Performance Management), Customer Experience, Hosted Status Pages, Status Page Integrations, Uptime.

Using a status page to communicate uptime status can help get you ahead of unpleasant conversations.

If you care about the uptime status of your website or SaaS application, there are two really great pieces of content shared last month that you should look into. One is an article on continuous testing from Parasoft Corporation, featured on DZone. The other is a recorded presentation on Application Performance Monitoring (APM) by Expected… Read more »


Using a Hosted Status Page for API Management

Posted by & filed under APM (Application Performance Management), Customer Experience, Downtime Communication, Hosted Status Pages, Status Page Integrations, Uptime.

A hosted status page can prove your uptime while communicating the downtime of an integration partner's software.

Keith Casey, director of product at Clarify, offered three great requirements for good API management: uptime, understanding, and notification. I’ll get into how a hosted status page supports communication of uptime, as well as notification in general, but first a bit more about APIs. APIs are what enable software integrations. It’s what lets Yelp show… Read more »


Communicating More Than Just Application Uptime with Your Status Page

Posted by & filed under Cost of Application Downtime, Customer Experience, Downtime Communication, Hosted Status Pages, Uptime.

Online retailers have learned first-hand that not having a status page to notify users about issues with application uptime and performance is painful.

Black Friday/Cyber Monday weekend at the end of last month saw big-name brands such as Neiman Marcus and Target suffer total site outages. Even some online retailers that didn’t crash experienced performance issues that cost them sales from those customers who would not wait for the slow checkout process to resolve (for instance Walmart). Non-retailers… Read more »


A Status Page to Communicate Uptime Status for Medical Technology

Posted by & filed under Downtime Communication, Hosted Status Pages, Status Page Integrations, Uptime.

A status page reduces the need to manually check individual pieces of equipment for uptime status.

Bringing cloud-based software to healthcare hasn’t been an entirely smooth process, despite the federal government’s massive investment in EHR and EMR technology. In a recent interview with Bob Wachter, a physician and professor of medicine at the University of California, Dr. Wachter cited a “short-term hump period”, red tape, localization, extensive user testing (or rather… Read more »


SaaS Application Uptime, User Experience and Mobile Access – Key SaaS Priorities

Posted by & filed under APM (Application Performance Management), Customer Experience, Downtime Communication, Hosted Status Pages, Uptime.

Actual uptime status itself is not enough to guarantee the recurring revenue your SaaS business needs.

It’s been argued that the chief advantages of a SaaS offering—from the customer perspective—include expedited time to value, reduced hosting and licensing costs, out-of-the-box or easy to add-on integrations, and ongoing upgrades. Anyone with actual experience buying and using SaaS though will tell you that the value you realize initially may be offset further down… Read more »


Sharing SaaS Application Uptime via Status Page for Customer Success

Posted by & filed under APM (Application Performance Management), Cost of Application Downtime, Customer Experience, Downtime Communication, Hosted Status Pages, Uptime.

A status page is a necessary supplement to an APM system to protect and communicate SaaS application uptime.

It’s all about SaaS–even in your home.(or subscription-based offerings, if not software). From jumpstarting growth to reducing churn to growth milestones, all built from experience, readily-accessible SaaS tips make it even easier for would-be innovators to keep themselves on the right trajectory. As one SaaS writer from Andreessen Horowitz put it, the key is customer success and… Read more »


Uptime Status via Software Status Page

Posted by & filed under Customer Experience, Downtime Communication, Hosted Status Pages, Uptime.

A software status page and associated communication channels can convey more than just uptime status to your end-users.

Content marketing is all about adding value to your communications with customers and prospects. Value might take the form of information or entertainment or something else (you can see one example below). We’ve already talked on this blog about using a software status page to support SaaS content marketing, but uptime status alerts shed light… Read more »


Sharing Uptime Status: Supporting Paessler with StatusCast

Posted by & filed under APM (Application Performance Management), Customer Experience, Downtime Communication, Status Page Integrations, Uptime.

Your IT team already knows your uptime status - take the extra step to keep your customers informed as well.

Uptime status is only fully reflected in systems that measure activity on both sides –the server side and the user side. Paessler AG’s suite of network monitoring solutions equips software companies to do just that – managing network availability, performance and usage efficiently. It accomplishes this through remote probes, differentiated sensor types, and push notifications…. Read more »