Customer Experience

4
Sep

Uptime Status and Customer Experience

A recent survey from AppDynamics and Dimensional Research found that: 1) 88% of respondents indicated putting a monetary value on the cost of poor user experience was important, but only 38% quantified that themselves despite having the analytical tools to manage user experience 2) 74% of respondents blamed a lack of data integration for the disconnects between teams and gaps

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15
Jan

SaaS Application Uptime- APM and DevOps

If you care about the uptime status of your website or SaaS application, there are two really great pieces of content shared last month that you should look into. One is an article on continuous testing from Parasoft Corporation, featured on DZone. The other is a recorded presentation on Application Performance Monitoring (APM) by Expected Behavior, from the Full Stack

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22
Dec

Using a Hosted Status Page for API Management

Keith Casey, director of product at Clarify, offered three great requirements for good API management: uptime, understanding, and notification. I’ll get into how a hosted status page supports communication of uptime, as well as notification in general, but first a bit more about APIs. APIs are what enable software integrations. It’s what lets Yelp show Bing maps on their site

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10
Dec

Communicating More Than Just Application Uptime with Your Status Page

Black Friday/Cyber Monday weekend at the end of last month saw big-name brands such as Neiman Marcus and Target suffer total site outages. Even some online retailers that didn’t crash experienced performance issues that cost them sales from those customers who would not wait for the slow checkout process to resolve (for instance Walmart). Non-retailers have a lesson to learn

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12
Nov

Setting Up Status Page Integrations

This is the third video in our blog series, Setting Up Different Status Page Integrations. To provide some context, last month, our product manager, Eric Warth put together a few quick (3-5 min) videos to help new users with some of the basics of setting up your software status page. I’ll be sharing them one at a time on this

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29
Oct

Configuring Incident Reports for Your Hosted Status Page

This is the second video in our blog series, Configuring Incident Reports for Your Status Page. Earlier this month, our product manager, Eric Warth put together a few quick (3-5 min) videos to help new users with some of the basics of setting up your software status page. I’ll be sharing them one at a time on this blog, but

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22
Oct

Customizing Your Software Status Page

Earlier this month, our product manager, Eric Warth put together a few quick (3-5 min) videos to help new users with some of the basics of setting up your software status page. I’ll be sharing them one at a time on this blog, but you can view them as we post them up on YouTube here. Here’s the first in

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16
Oct

Reputation Management via In-App Customer Communication

From a product perspective, it’s vital that you continually test your assumptions about what the market needs. StatusCast was created to address the need to communicate to end users about SaaS application availability, whether for scheduled maintenance or an unplanned disruption. This need emerges from an underlying objective: to manage your brand’s reputation with end users. Although our founders have more

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24
Aug

SaaS Application Uptime, User Experience and Mobile Access – Key SaaS Priorities

It’s been argued that the chief advantages of a SaaS offering—from the customer perspective—include expedited time to value, reduced hosting and licensing costs, out-of-the-box or easy to add-on integrations, and ongoing upgrades. Anyone with actual experience buying and using SaaS though will tell you that the value you realize initially may be offset further down the line by frustratingly persistent

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10
Aug

Website Monitoring and Customer Experience

The availability and response time of your website is critical to cultivating a positive customer experience, especially in the ecommerce world. Site24x7 has a long history of helping customers identify ways to optimize the availability and response time of their customers’ respective websites, through end-to-end monitoring and monthly reporting. With these tools, you can quickly identify what’s wrong and where’s

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