Downtime Communication

17
Feb

Managing Application Uptime – Hosted Status Page vs DevOps Team

When your software goes down, there are two audiences that need to know about it. One: the people who are going to get frustrated and blame you for the inconvenience. Two: the people who can fix the problem. The first audience doesn’t need to know the details of the problem – they just need to know that you’re on top

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22
Dec

Using a Hosted Status Page for API Management

Keith Casey, director of product at Clarify, offered three great requirements for good API management: uptime, understanding, and notification. I’ll get into how a hosted status page supports communication of uptime, as well as notification in general, but first a bit more about APIs. APIs are what enable software integrations. It’s what lets Yelp show Bing maps on their site

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10
Dec

Communicating More Than Just Application Uptime with Your Status Page

Black Friday/Cyber Monday weekend at the end of last month saw big-name brands such as Neiman Marcus and Target suffer total site outages. Even some online retailers that didn’t crash experienced performance issues that cost them sales from those customers who would not wait for the slow checkout process to resolve (for instance Walmart). Non-retailers have a lesson to learn

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12
Nov

Setting Up Status Page Integrations

This is the third video in our blog series, Setting Up Different Status Page Integrations. To provide some context, last month, our product manager, Eric Warth put together a few quick (3-5 min) videos to help new users with some of the basics of setting up your software status page. I’ll be sharing them one at a time on this

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29
Oct

Configuring Incident Reports for Your Hosted Status Page

This is the second video in our blog series, Configuring Incident Reports for Your Status Page. Earlier this month, our product manager, Eric Warth put together a few quick (3-5 min) videos to help new users with some of the basics of setting up your software status page. I’ll be sharing them one at a time on this blog, but

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22
Oct

Customizing Your Software Status Page

Earlier this month, our product manager, Eric Warth put together a few quick (3-5 min) videos to help new users with some of the basics of setting up your software status page. I’ll be sharing them one at a time on this blog, but you can view them as we post them up on YouTube here. Here’s the first in

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15
Sep

A Status Page to Communicate Uptime Status for Medical Technology

Bringing cloud-based software to healthcare hasn’t been an entirely smooth process, despite the federal government’s massive investment in EHR and EMR technology. In a recent interview with Bob Wachter, a physician and professor of medicine at the University of California, Dr. Wachter cited a “short-term hump period”, red tape, localization, extensive user testing (or rather a lack thereof), and a

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24
Aug

SaaS Application Uptime, User Experience and Mobile Access – Key SaaS Priorities

It’s been argued that the chief advantages of a SaaS offering—from the customer perspective—include expedited time to value, reduced hosting and licensing costs, out-of-the-box or easy to add-on integrations, and ongoing upgrades. Anyone with actual experience buying and using SaaS though will tell you that the value you realize initially may be offset further down the line by frustratingly persistent

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22
Jul

Sharing SaaS Application Uptime via Status Page for Customer Success

It’s all about SaaS–even in your home.(or subscription-based offerings, if not software). From jumpstarting growth to reducing churn to growth milestones, all built from experience, readily-accessible SaaS tips make it even easier for would-be innovators to keep themselves on the right trajectory. As one SaaS writer from Andreessen Horowitz put it, the key is customer success and ROI: “Mass SaaS is merely

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9
Jul

Integrating with PagerDuty: Pairing a Hosted Status Page with Intelligent Ops Alerts

  The three primary goals of a hosted status page are: to improve the customer experience by proactively communicating when there are issues with your application and when those issues are resolved, to improve customer retention by contextualizing issues within your long track record of excellent service, and to reduce the burden on your IT/DevOps team by handling the communication

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