Uptime

4
Sep

Uptime Status and Customer Experience

A recent survey from AppDynamics and Dimensional Research found that: 1) 88% of respondents indicated putting a monetary value on the cost of poor user experience was important, but only 38% quantified that themselves despite having the analytical tools to manage user experience 2) 74% of respondents blamed a lack of data integration for the disconnects between teams and gaps

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17
Feb

Managing Application Uptime – Hosted Status Page vs DevOps Team

When your software goes down, there are two audiences that need to know about it. One: the people who are going to get frustrated and blame you for the inconvenience. Two: the people who can fix the problem. The first audience doesn’t need to know the details of the problem – they just need to know that you’re on top

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15
Jan

SaaS Application Uptime- APM and DevOps

If you care about the uptime status of your website or SaaS application, there are two really great pieces of content shared last month that you should look into. One is an article on continuous testing from Parasoft Corporation, featured on DZone. The other is a recorded presentation on Application Performance Monitoring (APM) by Expected Behavior, from the Full Stack

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22
Dec

Using a Hosted Status Page for API Management

Keith Casey, director of product at Clarify, offered three great requirements for good API management: uptime, understanding, and notification. I’ll get into how a hosted status page supports communication of uptime, as well as notification in general, but first a bit more about APIs. APIs are what enable software integrations. It’s what lets Yelp show Bing maps on their site

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10
Dec

Communicating More Than Just Application Uptime with Your Status Page

Black Friday/Cyber Monday weekend at the end of last month saw big-name brands such as Neiman Marcus and Target suffer total site outages. Even some online retailers that didn’t crash experienced performance issues that cost them sales from those customers who would not wait for the slow checkout process to resolve (for instance Walmart). Non-retailers have a lesson to learn

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15
Sep

A Status Page to Communicate Uptime Status for Medical Technology

Bringing cloud-based software to healthcare hasn’t been an entirely smooth process, despite the federal government’s massive investment in EHR and EMR technology. In a recent interview with Bob Wachter, a physician and professor of medicine at the University of California, Dr. Wachter cited a “short-term hump period”, red tape, localization, extensive user testing (or rather a lack thereof), and a

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24
Aug

SaaS Application Uptime, User Experience and Mobile Access – Key SaaS Priorities

It’s been argued that the chief advantages of a SaaS offering—from the customer perspective—include expedited time to value, reduced hosting and licensing costs, out-of-the-box or easy to add-on integrations, and ongoing upgrades. Anyone with actual experience buying and using SaaS though will tell you that the value you realize initially may be offset further down the line by frustratingly persistent

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22
Jul

Sharing SaaS Application Uptime via Status Page for Customer Success

It’s all about SaaS–even in your home.(or subscription-based offerings, if not software). From jumpstarting growth to reducing churn to growth milestones, all built from experience, readily-accessible SaaS tips make it even easier for would-be innovators to keep themselves on the right trajectory. As one SaaS writer from Andreessen Horowitz put it, the key is customer success and ROI: “Mass SaaS is merely

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2
Jun

Uptime Status via Software Status Page

Content marketing is all about adding value to your communications with customers and prospects. Value might take the form of information or entertainment or something else (you can see one example below). We’ve already talked on this blog about using a software status page to support SaaS content marketing, but uptime status alerts shed light on a B2B content marketing

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1
May

Sharing Uptime Status: Supporting Paessler with StatusCast

Uptime status is only fully reflected in systems that measure activity on both sides –the server side and the user side. Paessler AG’s suite of network monitoring solutions equips software companies to do just that – managing network availability, performance and usage efficiently. It accomplishes this through remote probes, differentiated sensor types, and push notifications. Remote probes allow you to

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